Privacy Policy

1. Introduction

Superbpadel ("we," "our," or "us") respects the privacy of everyone who visits our website. This Privacy Policy explains how we collect, use, store, share, and protect information submitted through superbpadel.com.

We primarily use the information you provide to respond to B2B product inquiries, prepare quotations, communicate about your project, and support export-related coordination for padel court supply.

By using our website or submitting an inquiry through our forms, you agree to the terms described in this Privacy Policy.

2. Information We Collect

Information you provide directly

When you submit an inquiry or quotation request, we may collect information such as:

• Full name / name
• Company name
• Email address
• WhatsApp number or phone number
• Country or region
• Product interest
• Project type
• Estimated quantity
• Project details
• Project location
• Number of courts
• Preferred court model
• Indoor or outdoor site information
• Delivery timeline
• Destination port
• Technical requirements
• Source page URL and source page title
• CTA position or form type
• Any other information you voluntarily submit

Information collected automatically

When you browse our website, certain information may be collected automatically, including cookies, server log data, IP address, browser type, device type, pages visited, referring URL, and general website usage data.

3. How We Use Your Information

We may use the information we collect to:

• Reply to quotation requests
• Confirm product requirements
• Recommend suitable padel court models or components
• Prepare pricing, shipping, and technical information
• Communicate with you through email, phone, or WhatsApp
• Improve website content and user experience
• Prevent spam, fraud, or misuse of our website
• Keep internal inquiry and customer communication records
• Support export order coordination if you proceed with a purchase

4. Legal Basis for Processing

Depending on your location, we may process your information based on:

• Your consent when you submit a form
• Our legitimate business interest in responding to B2B inquiries
• Contract or pre-contract communication, such as preparing quotations or order details
• Legal obligations, where applicable

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve browsing, remember preferences, analyze website traffic, and help protect the website from misuse.

You can disable cookies in your browser settings at any time. Please note that some website functions may not work properly if cookies are disabled.

6. Third-Party Services

We may use trusted third-party tools and service providers to help operate our website, process inquiry forms, host website content, analyze traffic, or communicate with buyers. These may include:

• A third-party form processing service (Form-Data, api.form-data.com) used to receive and manage inquiry submissions
• WhatsApp, for buyers who choose to contact us directly through our WhatsApp link
• Website hosting and technical service providers
• Analytics or security tools that may be used to help protect and improve the website

These third-party providers may process your information according to their own privacy policies. We encourage you to review the privacy practices of any third-party service you interact with.

7. International Data Transfer

Superbpadel serves buyers around the world and operates as a China-based manufacturer. As a result, your information may be transferred to and processed in countries or regions outside your country of residence, including China, where our sales and project support team operates.

8. Data Retention

We keep inquiry and communication records only for as long as reasonably needed for business communication, quotation follow-up, project support, legal compliance, and internal recordkeeping. When information is no longer needed for these purposes, we take reasonable steps to remove or anonymize it.

9. Data Security

We take reasonable technical and organizational measures to help protect submitted information from unauthorized access, loss, misuse, or disclosure. However, please be aware that no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. Sharing of Information

Superbpadel does not sell your personal information. We may share information, only where necessary, with:

• Our internal sales and project support team
• Website, form, hosting, and IT service providers
• Logistics or export-related partners, when needed for order coordination
• Legal authorities, if required by law
• Professional advisors, if needed for business, legal, or compliance purposes

11. Your Rights

Depending on your location and applicable local laws, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information, where applicable
• Withdraw your consent
• Object to certain types of processing
• Ask questions about how your data is handled

To exercise any of these rights, please contact us using the details in the "Contact Us" section below.

12. Children's Privacy

Our website is intended for B2B business users and is not directed to children. We do not knowingly collect information from children.

13. External Links

Our website may contain links to external websites, such as WhatsApp or other third-party pages. Superbpadel is not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policy of any external site you visit.

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with a revised "Last Updated" date.

15. Contact Us

For privacy-related questions or requests, please contact us through the inquiry form on our website or through our official WhatsApp contact channel.

We may update our official contact details on this page when additional company information becomes available.